Refund cancellation

DEMO SCHOOL REFUND & CANCELLATION POLICY

Effective Date: 12 September 2026

Demo School aims to provide clear and fair guidelines for cancellations and refunds relating to school fees, applications and other payments.

1. School Fee Payments

School fees and related payments are generally non-refundable once a learner has been enrolled or the applicable school service has been provided.

Where an overpayment or duplicate payment occurs, the school may verify the transaction and apply the excess amount toward future fees or process an appropriate refund.

2. Admission and Registration Payments

Admission, registration or application fees are generally non-refundable once an application has been processed or a place has been reserved.

3. Duplicate or Incorrect Payments

If a parent or guardian makes a duplicate payment or pays an incorrect amount, the school finance office should be contacted with the payment reference and supporting receipt. The school will review the transaction and determine the appropriate adjustment or refund.

4. Manual Payment Refunds

For payments made through bank transfer, Mobile Money or other manual methods, refunds will only be processed after the school verifies the original transaction.

5. Digital Payment Refunds

Where payment has been made through a third-party payment service, any applicable refund will be processed in accordance with the school's policy and the payment provider's procedures.

6. Refund Processing

Approved refunds may require verification of the payer's details and supporting documentation. Processing time may vary depending on the payment method and verification requirements.

7. Cancellation Requests

Cancellation requests should be submitted to the school finance or administration office as soon as possible. The school will review each request based on the nature of the payment, applicable school policies and the circumstances involved.

8. Non-Refundable Charges

Certain charges may be non-refundable, including fees for services already delivered, administrative charges, examination-related costs and other expenses specifically identified by the school.

9. Contact Us

For refund or cancellation enquiries, please contact:

Demo School
Kampala, Uganda
Email: tusomoza@gmail.com
Telephone: +256 752 258 751

Note: Demo School is a demonstration school. The payment details and transactions used in this environment are for testing and demonstration purposes only.